We’re sorry to see you go! If your cancellation is due to an issue with a delivery, item received, or unsatisfactory support experience please reply with additional information and allow us the opportunity to address your concerns and make things right for you before continuing with your cancellation. We want you to be 100% satisfied with your ButcherBox and we’re always happy to work with you to ensure you’re satisfied. If you require the assistance of the Customer Service Manager or a Team Lead, please feel free to request their review or send a separate email to [email protected] with attention manager in the subject line for a reply or call request.
We understand circumstances and needs can change. If you’re experiencing an issue that is limiting your ability to receive your monthly deliveries, please feel free to provide information and discuss your circumstances with support prior to canceling by emailing [email protected] We may be able to offer assistance that will allow you to continue with your subscription.
You can cancel your subscription via your account page at any time prior to your invoice date.
Click here to login to your account and follow the instructions below to cancel your subscription.
Scroll down towards the bottom of the page. Under Shipping Details you will see Cancel Subscription in red. Click Cancel Subscription to continue:
You will see CANCEL SUBSCRIPTION – click YES to continue or GO BACK if we can help prior to cancelling as noted above:
Choose the reason for you cancellation from the available options and please feel free to provide additional information, comments, feedback, etc. in the more info field at the bottom. Feedback from our customers is extremely important to us and helps us grow to offer the best experience possible. To continue with the cancellation click YES:
The screen will refresh and show your cancellation confirmation:
You can cancel your subscription at any time prior to your invoice date. If you've received notification that your order has invoiced or you've cancelled on the date your invoice is due to invoice (charge to your card on file), the cancellation will be effective for any future invoice date/shipment. Once invoiced, your order is sent to the fulfillment center at which time it is picked and placed into deep freeze for carrier pickup and we can’t guarantee a change at this stage.