First and foremost we are so sorry you’ve experienced an issue with your delivery and for any inconvenience this has caused you. We want you to be 100% satisfied with your ButcherBox experience and we are happy to resolve product issues reported when the box is delivered should you find an item was damaged in transit.
Please email [email protected] with information on the damaged item as soon as you unpack the shipment and note the damage. If you are able, please attach a photo of the damaged item with your report and let us know if you were able to consume the item in question or if the damage caused the product to need to be discarded. Photos are very helpful and allow us to visually assess the damages, provide feedback to the parties that distribute and fulfill the orders, and help us to continually improve our service.
An agent will be happy to review your report, photos, etc and provide an appropriate resolution.
Thanks for your continued support!