For recurring orders, the date that you first purchased a subscription will be your billing date. For example, if you bought a ButcherBox on the 1st, your order will automatically be processed on the 1st of the month. Expect your box to arrive 3-5 days after your billing date.
The date your order is processed is the same each month unless you change it. If there are only 28 days in the month, and your regular billing date is on the 29th - 31st, you'll be billed on the 28th.
For orders that recur every 2 months, it is the same date on the corresponding delivery month.
For changes to box frequency, please note that changes to your box frequency go into effect only after your next scheduled order. If you want the change to be effective immediately, please make sure to change both your box frequency and your upcoming billing date.
For example, let's say today is the 7th. Your next order is billed on the 9th. You change your delivery frequency to every 2 months. If you don't want to receive the ButcherBox order billed on the 9th, then you must change that billing date to the following month.
To change your billing date, click this button to visit your account page.
You can change your billing date two ways:
Several days before your order is processed, we send you a series of reminder emails so that you have enough time to make changes to your order, pause, or cancel. Please make sure to check your spam folder and add email@example.com to your Contacts list, or reach out to us if you aren't receiving our emails.
Once you’ve been billed, the order is automatically processed for shipping, and we can no longer make changes.