Should you choose to use a PO box for delivery and are not able to retrieve the box on the delivery date resulting in damage, we aren't able to guarantee the delivery.
We ship Monday - Friday with deliveries occurring Tuesday - Saturday. We ship out of fulfilment centers located in California, Deleware, and Florida and we are in the process of adding a fulfilment centre in the midwest. Shipping time and delivery day are dependent on your zip code, transit time, and date the order processes. At this time we are not able to ship for a specific day of the week. Orders are prioritized for shipping based on the location, carrier, and transit time.
All of our boxes are shipped with a specific amount of dry ice. It is not uncommon for the dry ice to be completely evaporated when your ButcherBox is delivered on time and retrieved the same day, leaving just an empty bag. As dry ice evaporates, it mixes with the air inside the box which continues to keep the meat cold. All of our meat is flash frozen and ships frozen. When retrieved on the guaranteed delivery date, your meat should be fully or partially frozen (solid/bendable). In the event of increased travel time beyond our/your control, the meat may defrost but can be placed into the freezer for later use as long as the meat is refrigerator cold (cold to the touch & measuring below 40 °F with a food thermometer) in accordance with USDA Freezing and Food Safety Guidelines here. If the temperature of your ButcherBx meat measures above 40 °F with a food thermometer or if the meat is measuring exactly 40 °F and you suspect that it has bee so for more than 2 hours, please let us know right away by submitting a ticket on our website and do not consume the meat. Attaching photos of the thawed product and state of the shipping box is appreciated when at all possible as this allows us to visualize what you've experienced. Photos are used to provide feedback to our fulfilment centers, as evidence when filing claims with the carrier should the box be damaged in transit, etc.
guaranteed delivery date
The originally scheduled delivery date noted on the tracking