If you can’t find the answer to your question within our Help Center, a customer support specialist is standing by to help Monday - Sunday from 8:00 AM - 11:00 PM EST.
We've found the most effective way to communicate is via email. This channel is great for sharing photos, linking to content, and more! You can reach a dedicated member support specialist by writing to support@butcherbox.com
Live chat is available on our website by clicking the red help icon in the lower right corner. Chat is awesome for quick questions on account navigation, current promotions, and general information.
For more comprehensive issues such as a problem with your delivery, we recommend emailing our member support team at support@butcherbox.com as photos and other links/info may need to be exchanged.
↖ Click the "Help" button on any of our web pages to start a live chat
Customer support can be reached at 855-981-8568 Option 2 during business hours, Monday - Sunday from 8:00 AM - 11:00 PM EST.
At times throughout the day, we may experience a larger than usual call volume and you may be prompted to leave a voicemail for a return call during these peak times. If prompted, please leave your name, the email and phone number associated with your account, and a brief message summarizing the reason for your call so we can get your request to the right team. All voicemails are returned the same day received.
If you would like to speak to our sales team to place an order for a new subscription, gift box, or gift certificate please choose Option 1. Our sales team is independent of support and are not able to access or advise on existing accounts, orders, deliveries, etc. If you choose the sales option for a non-sales request, you'll be directed to contact customer support by the sales representative.
