Please let us know if you experienced a problem with your order, such as missing items or thawed/defrosted products.
To report an issue with your order, click the button below.
In your account, click this same button and follow the steps to report your issue.
Please note that if you were missing items from your order, or received damaged items, you can opt to receive a credit or have the missing items added to your next ButcherBox. A box with fewer than 4 items has a high chance of defrosting in transit, so they must be shipped with your next order.