Why can't I add items to my gift box?
At this time, gift boxes aren’t customizable, so you can’t add items to them like your regular ButcherBox.
Can I use a promotional offer on my gift box?
We don’t offer the use of promotions on gift boxes as they’re already sold at an awesome discount!
Why are gift cards/certificates non-refundable?
Gift card/certificates are nonrefundable as with any other merchant. As stated in our Terms of Service, all sales are final and can’t be redeemed for cash.