To recover your password, please visit the login page.
Click on "Forgot your password?" and enter your email address in the pop-up box. Please make sure to enter your email address correctly, or you will receive the following notification:
If your email address is entered correctly, you will see this pop-up:
Within a couple of minutes, you'll receive an email from firstname.lastname@example.org with the subject line "Reset Your Password". The email will look like this:
Click the password reset link. You will arrive at this page:
Create a new password and click "Submit". You'll be taken to a confirmation screen.
You should now be able to log into your account.
If you still can't access your account, please check out how to contact customer service here.