Our meat is frozen for freshness, safely packaged, and delivered to your door in an eco-friendly, insulated box. Our boxes are specifically designed to keep your meat within the optimal temperature range, with dry ice if necessary -- the amount of dry ice is calculated by our algorithm for weather and distance. When retrieved on the delivery date, dry ice may be completely evaporated, but your meats should arrive partly frozen or frozen (solid) and can be placed in the freezer for later use.
Your Order will typically remain cold and fresh for several hours, but we recommend you retrieve your order within 6-8 hrs of delivery or sooner, depending on the season and temperature in your geographic area. When delivered on time, your ButcherBox products should arrive refrigerator cold—below 40°F as measured with a food thermometer. In the unlikely event that such temperature zone is above 40°F, or you have any other reason to believe that any other product in your delivery is not suitable for consumption, contact us at support@butcherbox.com or call (855) 981-8568 so we can make it right. Please attach photos of the item(s)) to your email and discard any that are not within the safe temperature.