Logo
Call to order 855-981-8568
SOURCING HOW IT WORKS ABOUT US RECIPES Ask a question
Submit a request
Sign in

How can we help you?

  1. ButcherBox Help Center
  2. Orders and Tracking
  3. Orders and Tracking

Orders and Tracking

Follow New articles New articles and comments

How do I track my order?

How do I report an issue with my order?

What is your substitution policy?

How does ButcherBox keep my order cold in transit?

Will my order arrive frozen?

How long can my box sit outside?

My order arrived partially thawed. Is it safe to eat?

Is ButcherBox packaging and shipping sustainable and eco-friendly?

Does somebody need to be at home to accept delivery?

Can I specify what day of the week my box is delivered?

Where do you deliver to?

Can I use a PO box as my delivery address?

Can I use a business address for delivery?

How can I view and update my shipping information?

ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. Think of us as the neighborhood butcher for modern America.

ButcherBox OpCo LLC
1 Kingsbury Avenue
Watertown, MA 02472
support@butcherbox.com

HELPFUL LINKS:

  • About Us
  • Help Center
  • Careers
  • Just Cook
  • ButcherBox For Pets

SOCIAL SHARE:

ButcherBox Help Center