Please let us know if you experienced a problem with your order so we can make it right. You can contact customer support directly via email, phone, or chat or check out the FAQs from your account by visiting the Help & Support section.
Contact Customer Support
Our customer support specialists are standing by to help Monday-Sunday from 8:00am-11:00pm EST.
You can reach a customer support specialist by writing to support@butcherbox.com. Please include photos, videos, web links, etc. if applicable.
Chat
Live chat is available on our website by clicking the red help icon in the lower right corner. We recommend using the chat function for quick questions on account navigation, current promotions, and general information.
For more comprehensive issues, such as a problem with your delivery, we recommend emailing our member support team at support@butcherbox.com.
Phone
Member support can be reached at 855-981-8568 Option 2 during business hours.
At times throughout the day, we may experience a larger than usual call volume and you may be prompted to leave a voicemail. If prompted, please leave your name, the email and phone number associated with your account, and a brief message summarizing the reason for your call so we can get your request to the right team.